Seattle Buses · iOS app

How can we help?

Having trouble finding a bus, or want to report something that does not look right? Start here and we will help you get moving.

Best for detailed help

Email support

Send the route number, what you expected to see, and roughly when it happened. Screenshots and your iPhone model or iOS version can also help.

From inside the app

Phone or text option

Tap Text Feedback in Seattle Buses to open Apple’s Messages composer. Review your message and confirm it when you are ready. Nothing is sent without your confirmation.

If you send it, the developer receives the message and associated contact information only to respond to your feedback or support request.

Before you write

Quick troubleshooting

Check your connection

Live bus locations need an internet connection. If the map looks stale, move somewhere with a stronger connection and reopen the app.

Check route and direction

Confirm that the route, travel direction, and time window match the trip you are looking for. A bus may be outside the selected view.

Location is optional

Nearby transit features use location only on your device. You can enable location access in the app or iOS Settings, or continue using the map without it.

Allow for feed delays

Arrival information comes from a public transit feed and can occasionally be delayed or incomplete. Refresh after a moment before reporting a missing bus.

What to expect

Response times

Seattle Buses is a small independent project. We read every message and aim to respond within a few business days. Response time can be longer during holidays or when a report needs investigation.